[OKTET]

Support

Last updated: 20 October 2026

Oktet is a private app for friends and family, run as a small independent project. If you need help, email [email protected] and we'll get back to you.

Getting in

Sign up with your Australian mobile number. Every new account is let in by hand, so after you sign up you'll see a waiting screen until you're let in. You'll get a notification when you are.

Refunds

Apple handles purchases and refunds. If you bought Oktet and want a refund, ask Apple at reportaproblem.apple.com.

Deleting your account

In the app, go to System › Bios › Delete account. If you started any channels, hand them over to another member first: open the channel's info screen and choose Transfer ownership. If you can't delete your account, email [email protected] and we'll do it for you. After an account is deleted, its phone number can't be used to sign up again for about 90 days. Our Privacy Policy explains what happens to your information.

Safety

To report content, block someone, or complain to eSafety, see our Safety page. If someone is in immediate danger, call 000.